Your chatbot assistant for IT queries is here

We’re pleased to announce the expansion of our IT chatbot service. Students can or the MyÐ԰ɵç̨ app and .

This helpful virtual assistant understands and quickly responds to the most common IT-related issues you might face.

But that’s not all. In an improvement following a previous trial period, the chatbot can now automatically pass your query on to a human IT agent if it can’t provide a suitable answer (in peak times and subject to availability).

Of course, the existing +44(0)116 250 6050 helpline, portal, ITMS Service Desk email and in-person Library helpdesk remain for more urgent IT matters. 

For non-IT student queries, please continue using:

• Faculty Student Advice Centres for academic enquiries 
• for Library facilities questions
• The Student Gateway for non-academic enquiries

We hope this new service will make getting IT assistance even easier. Happy chatting!